This refund and cancellation policy outlines how you can
cancel or seek a refund for a product / service that you have
purchased through the Platform. Under this policy:
-
Cancellations will only be considered if the request is made
1 days of placing the order. However,
cancellation requests may not be entertained if the orders
have been communicated to such sellers / merchant(s) listed
on the Platform and they have initiated the process of
shipping them, or the product is out for delivery. In such
an event, you may choose to reject the product at the
doorstep.
-
Employmentexpress Verband LLP does not accept cancellation
requests for perishable items like flowers, eatables, etc.
However, the refund / replacement can be made if the user
establishes that the quality of the product delivered is not
good.
-
In case of receipt of damaged or defective items, please
report to our customer service team. The request would be
entertained once the seller/ merchant listed on the
Platform, has checked and determined the same at its own
end. This should be reported within
1 days of receipt of products. In case you
feel that the product received is not as shown on the site
or as per your expectations, you must bring it to the notice
of our customer service within 1 days of
receiving the product. The customer service team after
looking into your complaint will take an appropriate
decision.
-
In case of complaints regarding the products that come with
a warranty from the manufacturers, please refer the issue to
them.
-
In case of any refunds approved by Employmentexpress Verband
LLP, it will take 90 days for the refund to be processed to
you.
Cancellation Process
To request a cancellation, please contact our customer service
team through the Contact Us page as
soon as possible after placing your order. Please include your
order number and reason for cancellation in your request.
Refund Process
Once a refund is approved, the amount will be credited back to
the original payment method used for the purchase. Please note
that it may take up to 90 days for the refund to be processed
and reflected in your account.
Non-Refundable Items
Certain items and services may be non-refundable, including
but not limited to:
-
Perishable items (unless quality issues can be established)
-
Digital products that have been downloaded or accessed
- Personalized or custom-made items
-
Services that have already been partially or fully rendered
Contact Us
If you have any questions about our refund and cancellation
policy, please contact us and we'll
be happy to assist you.